About

Metaxu is a human-centered design consultancy focused on EdTech and the people who use it.

We help teams design software, apps, and end-to-end solutions for K-20 students, educators, and employees.

Our consulting services include design research, co-design facilitation, user experience design, and service design. Our clients include global learning companies, educational publishers, edtech startups, higher ed institutions, and other mission-driven organizations.

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What makes us different?

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Our design process starts and ends with people.

We use human-centered design and design thinking, a problem-solving framework that involves empathy, behavioral and contextual research, prototyping, and iteration. We aim to empathize with our clients first, and we help our clients empathize with their customers. (You can read more about our people-centered approach on our blog.)

 
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We’re interdisciplinary.

Unlike other user experience consultants, we have expertise in learning theory and education.  We bring the systems thinking and contextual knowledge your EdTech solution requires. 

 
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We can talk shop with both educators and engineers.

We have in-house, on-the-ground experience in both education and software development, and we exist to build bridges between these worlds. Our background in education helps us orient quickly to your design challenges, and when working on software, we get to know your code stack and back end so that we can collaborate and align on viable solutions.

 
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We prize inclusion.

We believe EdTech products are meant to be inclusive and accessible. (The really stellar ones make inclusion a priority from the start.) Because you're designing EdTech, we'll encourage you to make your products accessible and advise you on best practices. We love to support change makers and hold our clients to their own missions.

 
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When we call you a “partner,” we mean it.

We don’t consider ourselves “vendors” or “resources”—we’re advocates and partners in your process. In our relationship with you, we strive for authenticity, open communication, and trust. We commit to honoring and strengthening the talents of your team. In return, we’ll count on you to be present and available. We value your participation and consider it critical to the creative process.

 

Founder

Marcy Van Horn, MA

Principal Researcher & Design Strategist  |  LinkedIn

Metaxu is led by Marcy Van Horn, a design strategist with 15+ years of experience in user research, design, and education. Marcy started her career teaching college students; since that time, she has worked as a designer and strategist on a variety of complex projects—from multi-phase software transformation endeavors to non-profit service design. She's led both user research and UX design teams, and she's facilitated workshops for a variety of stakeholders. She holds multiple qualifications, including a degree in TESL and certificates in web accessibility and LEGO® SERIOUS PLAY® facilitation.

 

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Follow Metaxu on Instagram! We love to share good reads on innovation, learning, and wellbeing.