About

We care about the value you’re adding to the world.

We’re not your typical UX consulting firm. Here are a few things you might like to know about our unique talents and how we serve our clients:

We’re interdisciplinary.

Metaxu means "between." Our interdisciplinary background places us in a unique position to illuminate possibilities and build bridges of understanding within your team.

We draw from the learning sciences, interaction design, service design, cognitive psychology, linguistics, ethnography, and more. We share what we know, and we’re always learning more.

We CAN talk shop with both educators and engineers.

We have on-the-ground experience in both education and software development. We know what it’s like to plan a syllabus and serve on a curriculum committee—as well as what it’s like to servant-lead a Scrum team.

When working on software, we get to know your code stack and back end so that we can collaborate and align on viable solutions.

We’re Mission-Driven and Inclusive.

We choose to use our talents to create meaningful experiences for others. We intend to represent voices that are often ignored or unheard. We support changemakers and hold our clients to their own missions.

When we call you a “partner,” we mean it.

We don’t consider ourselves “vendors” or “resources”—we’re advocates and partners in your process.

In our relationship with you, we strive for authenticity, open communication, and trust. We commit to honoring and strengthening the talents of your team. 

You can expect us to back our designs and recommendations with sound evidence. In return, we’ll count on you to be present and available. We value your participation and consider it critical to the creative process.

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Founder

Marcy Van Horn, M.A.

Principal Experience Strategist  |  LinkedIn

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Metaxu was founded by Marcy Van Horn, a seasoned experience strategist and interdisciplinary designer who started her career teaching linguistics to design and engineering students. Since that time, Marcy has worked in a variety of contexts on complex projects—from multi-phase software transformation endeavors to non-profit program and service design. 

She founded Metaxu to build bridges of understanding: She helps product teams infuse their design thinking with research from the learning sciences, and she helps traditional educational teams stretch into new territory by incorporating human-centered approaches into their work.

Marcy herself is a lifelong learner. In addition to having a graduate degree in applied linguistics, she’s earned certificates in interaction design, web accessibility, Scrum product ownership, study abroad advising, and—most recently—LEGO® SERIOUS PLAY® facilitation. 

Collaborators

Cherese Cooper, M.S.

Senior Design Researcher  |  LinkedIn

Cherese has extensive experience in research planning, study implementation, evaluation methods, and design. She joins Marcy on large-scale projects that require in-depth interviews and a contextual research approach. 

 

Heather Coffin, M.A.

Senior Design Strategist  |  LinkedIn

Heather's an expert at strategic design. She joins Marcy on large innovation projects that require big-picture thinking and inventive approaches.

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Our Bookshelf

Follow us on Instagram! We love to share good reads on innovation, learning, and wellbeing.