Turn learning, teaching, and training challenges into opportunities through human-centered “design thinking.”
Using a people-centered design framework, Metaxu partners with EdTech companies, non-profits, and higher ed institutions to shape learning paths, educational software, course strategies, and program models.
Though we specialize in EdTech, our recommendations are often medium-agnostic. The purpose of a human-centered approach is finding strategies that work best for the people you serve as well as your business.
Challenges We Help Solve
We help when your team is asking strategic questions like these:
“How do we best shape this end-to-end learning experience? What touch-points do people need, and in what form for each context?”
“How might we best support the learning experience by solving for broader human needs (e.g., financial aid, wellbeing, nutrition)?”
“How do we best support educators in their journey and use of our product(s)? What do they ‘jobs’ do they need our offerings to do for them?”
“How do we craft an offering for learners in a way that supports our goals and theirs?
“How should we design our training program? What does our audience need, and what would create the greatest impact?”
“How might we integrate learning opportunities into existing employee workflows?”
“How might we design software to elevate learning or teaching experiences? What is the north-star model?”
“Does our product (whether content or software) make sense? How can we continue to shape it for clarity, ease, and impact?”
DISCOVERY RESEARCH + INNOVATION
Uncover “the why” and illuminate new possibilities.
Whether you need to enhance your offering or design a new one, we help you understand your customers’ behaviors and mental models, identify opportunities, and visualize solutions.
Create the north-star vision. Set the compass.
Large-scale “test and learn” only works well when agile teams start with a clear vision. Through research and prototyping, we create the north-star interaction models they need to sprint forward.
EXPERIENCE MAPPING + SERVICE DESIGN
Connect the dots.
Each product, each touch point, is only one part of your customer’s world. We help you visualize the big picture, map the “end-to-end,” and streamline for the teaching and learning experience.
COACHING + WORKSHOPS
Provide you tools to DIY.
Sometimes teams just need a spark to get started. We can coach you on UX best practices and design workshop methods so that you can carry forward on your own.
Discovery Research and Innovation
Contextual research and opportunity mapping
Experience and journey mapping
Research-based personas and empathy mapping
Participatory design and co-creation workshops
LEGO® SERIOUS PLAY® workshops
Concept modeling, ideation, and prototyping
Experience Design and Usability
Cognitive walkthroughs for usability
Software interaction models and wireframes
Service blueprinting ("end-to-end" experience)
Card sorting and tree testing (for navigation)
Lean usability testing and design iteration
Learning content usability and content strategy